Support, roadmap and changelog, inside your product.
The ticket widget and the roadmap go into your app by iframe; the changelog and wiki are public. Sara answers from your wiki — and asks before she sends.
14-day trial · No card · Then a free plan
Sara, Support: “Anything new about the login error?”
3 tickets today, all the same SSO error. I drafted a reply with the wiki article “Set up SSO”. Shall I send it to all three? Reply to 3 tickets with the wiki article. Replied. All three tickets are now awaiting the customer.
Studio Bravo is a demo company. Made-up data.
A SaaS company, before and after
Users leave the product to open a ticket by email.
The ticket widget lives inside the product: they open and follow the ticket without leaving.
Feature requests get lost in tickets and chats.
Users vote on the roadmap, and you prioritize by what they ask for.
The new version ships and nobody hears about it.
The changelog announces every release, published right away or scheduled.
MRR and churn come from a spreadsheet built at month-end.
Your product sends events through the API, and signups, MRR and churn become a daily series.
Support, product and numbers on the same side
What your users see and what you measure, on one base.
Support
Support inside the product
The ticket widget goes into your app by iframe: users open a ticket and follow the answer. In the queue, departments and SLAs give every ticket an owner and a deadline.
- Ticket widget by iframe
- Departments and SLAs
- No BaseOS badge on paid plans
Roadmap
Priorities that come from your users
A public roadmap with what's being built and what comes next. Users suggest ideas, comment and vote.
- Votes and comments
- Suggestions for new ideas
- A public board by status
Changelog and wiki
Every release announced and documented
Release notes in more than one language, published right away or scheduled, and a public wiki that is also the basis of the agent's answers.
- Changelog with scheduled publishing
- Internal or public wiki
- Articles as the agent's source
Metrics
Your product's numbers, every day
Your app sends signup, activation, subscription and cancellation events through the API. From them come signups, MRR, churn and trial conversion, with targets and alerts.
- Events through the REST API
- MRR, churn and trial conversion
- Targets and alerts per KPI
What a SaaS gains from having it all on one base
- From ticket to wikiThe agent answers with wiki articles, and what's missing becomes a draft article.
- From usage to CRMWhen the user is already a CRM contact, product events show up on their timeline.
- From request to releaseRoadmap, changelog and wiki live in the same place as the tickets behind each change.
Modules you can switch on today
Read from the same catalog as the module store: if it's listed here, it's in the product.
- Ticketsfree plan available
- Support portalA support portal where the client opens and follows their own tickets.
- SLAFirst-response and resolution deadlines, with an alert before they blow.
- Autonomous AI agentThe AI answers customers on its own when the reply rests on verified sources, and hands the ticket to a person when it does not.
- Roadmap, Changelog & Wikifree plan available
- RoadmapA public product roadmap showing what is in flight and what comes next.
- ChangelogA release changelog to announce every delivery to your users.
- WikiA knowledge base and documentation, internal or public.
- Insights & KPIsfrom R$29/month
- KPI dashboardA daily series of the metrics you subscribe to, with cards and charts you arrange yourself.
- Holding panelSee the same metric across every organization you administer, in one chart.
- BreakdownsBreak a KPI down by department, stage or currency instead of a single total.
- CRM & Salesfrom R$29/month
- PipelineA stage-by-stage sales funnel with forecast value and whatever has been stuck too long.
- LeadsA lead base with source, owner and the full history of every touch.
- CampaignsWhatsApp and email campaigns with an audience, a cadence and a result funnel.
Do I need to integrate anything to get the metrics?
Yes: your product sends events to the BaseOS REST API. Without events, the product KPIs stay empty — nothing is estimated.
Is the public roadmap paid?
The public roadmap and changelog are on the free plan; the wiki and voting are on paid plans.
Does the agent answer my users on her own?
Only if you turn it on. By default she drafts and the team sends; in automatic mode she only answers from verified sources and hands over to a person when she has none.
Do users need another account to open a ticket in the widget?
Not if your product signs the user's identity with the widget secret: they arrive already identified. Without the signature, the widget asks for a support login of its own.
Be the owner again.Not the integrator.
Start with the area that hurts most. In 14 days you'll know whether BaseOS stays — no card, and a free plan afterward.
14-day trial · No card · Then the free plan