Whoever visits your site finds someone to talk to.
Paste one script on your site and visitors talk to your agent, which knows the company and calls the team when needed. Sara answers overnight and leaves the lead ready for sales.
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Sara, Support: “How did the website chat go today?”
14 conversations. I answered 11 from the knowledge base; 3 asked for a person and stayed with the team. Rafael, from Norte, asked for a quote for an app. Shall I create the lead and hand it to Alex? Create the lead Rafael (Norte) and assign it to Alex. Lead created in the CRM with the conversation attached. Alex already sees it in the pipeline, at the qualification stage.
Studio Bravo is a demo company. Made-up data.
The company website, before and after
A visitor has a question, can't find the answer and closes the tab.
A chat in the corner of the page, with an agent that knows the company.
The website chat is one more app, with another inbox to check.
Site conversations land in the same inbox as WhatsApp and Instagram.
Whoever asked for a quote in the chat becomes a screenshot in the sales group.
The conversation stays in the CRM, and the lead reaches the seller with the context attached.
Changing the colour or the welcome message means touching the site's code.
Appearance and routing change in settings, without pasting the script again.
A chat that is part of the company
The same agent and the same team that answer WhatsApp, now on your site.
Setup
One script, once
Paste one line of code on your site. Title, welcome message, colour and position are read from settings on every load.
- Allowed domains, so the chat only opens on your site
- Install check: where the chat last appeared
- No BaseOS badge on plans with white label
Service
Agent first, team after
Choose who answers: the AI agent, which hands over to the team when needed, or the team only. Replies written in the inbox show up in the visitor's chat.
- Routing: agent and team, or team only
- Anyone can take the conversation over from the inbox
- Your wiki's articles inside the chat, if the wiki is public
Context
The visitor stops being anonymous
If the visitor is already logged in to your system, identify them with a signature, and the conversation arrives linked to the right person.
- Signed identification of logged-in visitors
- A conversation linked to a ticket becomes one thread
- History in the CRM, alongside the other channels
The website chat wired to the rest of the base
- From chat to leadWhoever asks for a quote becomes a CRM lead, and the SDR qualifies before handing over to a seller.
- From chat to ticketA problem that needs follow-up becomes a ticket, and the team's reply comes back to the chat.
- From chat to agentsThe site's agent is the same one you set up for the other channels, with the same tools.
Modules you can switch on today
Read from the same catalog as the module store: if it's listed here, it's in the product.
- Omnichannel Inboxfrom R$49/month
- Connected channelsConnect your company's WhatsApp and Telegram and receive everything in one box, with the AI agent answering while you sleep.
- Shared inboxYour team works the same box: every conversation has an owner, internal notes the customer never sees, tags, quick replies and snooze.
- Official WhatsApp (Meta)Connect through Meta's official API, with a verified number and approved templates — the path that carries no ban risk.
Do I need a developer to install it?
Only to paste one line of code on the site, once. After that, everything changes from BaseOS settings.
Will the agent make up answers for visitors?
It answers with what your base knows and calls the team when it doesn't. If you prefer, the chat is answered by the team only.
Can someone put my chat on another site?
Set the allowed domains and the chat only opens on them. Anywhere else, it doesn't appear.
What if nobody on the team is online?
With the agent on, visitors are answered at any hour. The conversation stays in the inbox for the team to pick up.
Be the owner again.Not the integrator.
Start with the area that hurts most. In 14 days you'll know whether BaseOS stays — no card, and a free plan afterward.
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